FAQs

How long will it take for my order to be delivered?
You can expect to receive your package in 2-6 business days (depending on your location) from time of order confirmation. Rush options are available, please call or email us if you require this.

What shipping options does Alpine Urns provide?
We currently offer a single, affordable flat rate shipping through UPS Ground to the entire United States (Hawaii and Alaska included).

Can I pickup my package locally in Columbia Falls, Montana?
Yes. Your urn can be picked-up at our office, please indicate you would like this option in the “Order Notes” during checkout. We will send you directions to our office upon order confirmation and you will be refunded your shipping cost at the time of pickup.

Can my package be delivered to an address different from my billing address?
Yes. Your urn can be sent to any designated address within the United States, even if this address differs from your billing address. We currently ship within the entire United States.

Can I track my package?
Yes. Tracking information is provided to you through a confirmation email once your order is processed.

Does Alpine Urns sell pet urns?
Yes. We currently have one pet urn model called The Keepsake Urn.

What forms of payment does Alpine Urns accept?
We accept PayPal transactions and all major credit cards.

How is my package delivered?
We utilizes the services of UPS. All packages are insured.

What happens if I’m not home when my package is delivered?
Your package will be left at the door, no signature is required for delivery.